Sarvicus: A People-First Business: IT and Utilities Service Delivery like Nothing Before

Sarvicus: A People-First Business: IT and Utilities Service Delivery like Nothing Before

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Marc Packard, Co-Founder, and CEO, Lee Hartley, Co-Founder and COO, SarvicusMarc Packard, Co-Founder, and CEO, Lee Hartley, Co-Founder and COO Much like the majesty of an oasis in an arid desert, the sight of Land Tejas’ latest community project is a breathtaking piece of architecture. The popular developer recently launched its Lago Mar Crystal Lagoon community, an undertaking that spans an incredible 2033 acres in Texas City, offering customers nearly 4,000 homes alongside luxurious amenities encompassed in an extremely eye-pleasing environment. Lago Mar is quickly becoming a hot selling item in the American marketplace featuring houses of various architectural styles, well-maintained water bodies, and the main attraction: the crystal-clear lagoon.

Now, to establish such a community in today's modern era, Land Tejas had important decisions to make and ideas to implement—most of which revolved around effectuating a technology-first society. This implied the need for several smart home solutions, access control systems, a robust networking architecture, and other IT innovations like cloud-based solutions from leading tech giants. Moreover, to set up an efficient digital environment that functioned smoothly for nearly 15,000 possible residents, Land Tejas had their work cut out for them. The sheer amount of IT guidance, consultation, and hardware required by the developer was neither easy to come by nor cost-effective. They were on the lookout for a helping hand, capable of delivering assistance with critical components such as fiber rings, cabling, and telecommunication equipment. To meet the developer's extensive requirements, a Houston-based organization by the name of Sarvicus stepped forward.

The company, carrying the tag, "Sarvicus: service spelled a little bit differently," houses some of the most experienced and seasoned IT, professionals the industry has ever seen. With their insights and expertise in outside plant (OSP) construction, coupled with the direction of Marc Packard and Lee Hartley, Sarvicus's two co-founders and respective CEO and COO, Land Tejas completed the project within the stipulated deadlines. "Lago Mar is like a paradise with a 12- acre manmade lagoon, and we set up a fiber ring for the entire project," says Packard. Sarvicus' IT prowess far exceeded the expectations of the client, where it effectively delivered on all of Land Tejas’ audio/video, wireless, access control, as well as facial recognition requirements during this year-long endeavor.

This project depicts just one instance of how well-versed Sarvicus is in the space, and how it came to be such a powerhouse today in IT solutions and services is a story worth telling.

A Fitting Glass Shoe

When asked about the genesis of the company, Packard called it a Cinderella story.
  • We try to analyze when a certain kind of technology is mature enough for our customers, understand what it does for them, and find the right price points


"Sarvicus really started out as just two men in a garage," he adds. "We wanted to deliver a type of large enterprise-level experience down to smaller businesses at affordable rates," states Hartley.

Today, 11 years since Packard's and Hartley's decision to establish their company, Sarvicus has vaulted forward, following a very simple vision: 'blend technology, innovation, and specialized partners with no-nonsense service.'

Remarkable and Affordable IT Services

Delving into the services the company offers, Sarvicus is essentially split into two parts: one that handles OSP operations working with network carriers like AT&T, while the other concentrates on IT, structured cabling, and internet protocol (IP) cameras, among many other related technologies. Whether it is in cabling or deploying IT solutions themselves, the company understands the evolving nature of digital innovations and market needs. Consequently, it supports its clients— typically extensive facilities, school districts, and municipalities— with solutions that best suit their workflows and culture.

Sarvicus treats each of its clients with a level of respect and conducts business with them on equal footing. Packard and his team take the time to study a customer's operations, and when finished, offer the most insightful guidance to improve their IT competencies across the organization. "We try to analyze when a certain kind of technology is mature enough for our customers, understand what it does for them, and find the right price points," expresses Steven Clyburn, VP of Sales at Sarvicus. The recent COVID-19 pandemic created several hindrances for players of all sizes in every industry. However, owing to Sarvicus's action-readiness and cloud-based infrastructure, moving the base of operations to a more virtual setting was no challenge. Many companies suffered severe downtime and experienced a drastic dip in productivity levels, but implementing and migrating to a new or ad hoc remote working solution was a seamless experience for those subscribed to This IT and Utilities expert's services. "Other companies may offer X, Y, and Z services. We can do X, Y, and Z services and then go above and beyond, whether from a financial, timing, or deliverable standpoint.

Alongside its wide array of highly customizable and cost-effective portfolio of offerings, the company also offers comprehensive consultancy and cloud-based services that guarantee desirable results within any budget.
The advanced IT expert also excels at helping clients establish an intermediate distribution frame (IDF) across their entire campus or facility, running on various infrastructures such as Cisco—based on each different telecommunication requirement. "We literally can be an A-to-Z company because we touch every piece that comes from a carrier back to the end-user's access point," adds Marcus Cardenas, VP of ICT at Sarvicus.

A Military- GradeApproach to IT Services

It is noteworthy to mention that Sarvicus is a military veteran-owned and operated business, and this trait about the company speaks volumes about its duty-bound workforce. According to Packard, when one serves in the military, they are serving. Honored to have served his country, the CEO brings the same ethos to the company's culture, where he steers the S.S. Sarvicus in the right direction but never fails to mention and respect the rest of the hands-on-deck that keep the ship moving forward. "When we complete a project and get any kind of recognition, I get to be in the front and say, 'thank you.' But the team is what drives this organization; be it a field technician, manager, or supervisor, they are the ones that make Sarvicus run," states Packard.

Sarvicus treats clients and employees with the same level of mutual respect, acknowledging the hard work and time they put in toward delivering the best services in the marketplace. Having been selected to be one of Inc. 5000's and Vet 100's companies for the past few years, the organization celebrates as a whole, ensuring that each employee is appreciated for their commitment.

The Road Ahead

Having been recognized for the cover story in CIOReview’s 2020 edition of Utilities Tech Service, Sarvicus has already solidified its position in the marketplace as one of the most dedicated next-gen cabling solutions provider for companies throughout the country. The organization is set to bring about a digital revolution with its efficient, broad, and cost-effective portfolio of offerings. Moving forward, the company intends to continue investing in its employees and the business, hoping for the best outcomes for itself and its consistently growing customer base. "We have been fortunate enough to remain at the forefront of technological innovation, where we are constantly geared to work effectively in the field," mentions Hartley. Sarvicus fully understands IT's changing and evolving nature and leverages its cloud-based infrastructure to tackle all operational challenges effectively, looking to create the next best IT and cabling solution. "We are certainly poised to do wonderful things and have a great customer base. Our focus is now to engage the right technologies, continue to improve, and stay clear of stagnation. If we work hard, invest, and stay vested within the organization, then Sarvicus will bloom forever," concludes Packard.

- Lester D'Souza
    October 21, 2021
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Top 10 Network Cabling Solution Companies - 2021
Sarvicus

Company
Sarvicus

Headquarters
Houston, TX

Management
Marc Packard, Co-Founder, and CEO, Lee Hartley, Co-Founder and COO and Marcus Cardenas, VP of ICT, Steven Clyburn, VP of Sales, Israel Herenandez, Senior VP of Quality and Safety, David Youngflesh, General Counsel, Fred Koehler, VP of OSP

Description
For IT projects, Sarvicus can help customize a solution that blends technology, innovation, specialized partners, and no-nonsense service. Utility services are a core service that the company provides to its customers every day. Sarvicus is essentially split into two parts: one that handles OSP operations working with network carriers like AT&T, while the other concentrates on IT, structured cabling, and internet protocol (IP) cameras, among many other related technology. Whether it is in cabling or deploying IT solutions themselves, the company understands the evolving nature of digital innovations and market needs